Strengthening care capabilities

At AIC, we believe that quality care starts with our people. To enrich and invest in the many hands that care for our community, we equip Community Care Organisations (CCOs) with the latest information and resources. From seminars to research-based initiatives for improved care practices, we are committed to reshaping how we transform the lives we collectively touch.

Calibrating care strategies

Community Care Work Plan Seminar

The annual Community Care Work Plan Seminar (CCWPS) serves as a key platform for the Ministry of Health (MOH) and AIC to share the achievements of the Community Care sector and the developments ahead. This helps Community Care partners align, build, and support their goals.

The 7th edition of CCWPS, themed ‘Co-creating a Healthier SG’, was held at Pan Pacific Singapore in June 2022. Minister for Health Mr Ong Ye Kung graced the event as the Guest-of-Honour.

Panel discussion on “Collaborating with Healthcare Clusters for a Stronger Community Care”

Partners benefitted from the in-depth panel discussions addressing ‘Collaborating with Healthcare Clusters for a Stronger Community Care’ and took part actively in the Question-and-Answer sessions. There were also keynote speeches on ‘Celebrating Collaborations with Friends of Community Care’ and ‘Empowering the Community Care Sector for a Healthier SG’.

Community Care SPRINT Forum 2022

Organised by AIC, the four-day Community Care SPRINT Forum (CCSF) focused on supporting the Community Care sector’s continued emphasis to further improve quality and productivity, digitalisation efforts, people development, and process innovation.

With the theme ‘Reimagining the Future of Community Care with Healthier SG’, the programme line-up explored new ways of delivering quality care in an evolving ecosystem.

Various relevant topics were shared at the forum, including Japan’s experience in managing an ageing society, CapitaLand’s strategy in leading their organisation through change and uncertainty, various innovations from the Community Care sector and more.

Community Care Excellence Awards

Award winners comprise staff who are constantly thinking of ways to improve quality care in three broad categories:

• Clinical Quality
• Client Experience and
• Productivity Improvement

Enhancing productivity

Community Care Digital Transformation Plan

The Community Care Digital Transformation Plan (CCDTP) is a structured framework that aims to uplift digitalisation rates and enhance productivity and job satisfaction levels in Community Care sector. CCDTP was unveiled by AIC at its 2022 CCWPS. This new initiative aims to boost the adoption of digital solutions among partners in the sector to render better support to seniors and clients in the community.

Mr Tan Kwang Cheak, CEO of AIC, following the exercise conducted by Dexie, a social robot dedicated for aged and dementia care, at the launch of CCDTP at CCWPS 2022.

Capability building initiatives for CCOs

Since 2014, over 1,300 staff across over 200 Community Care facilities have been train through AIC Wellness Programme-related courses.

Productivity and Digitalisation Grant

Community Care providers with technology adoption projects that can improve productivity in quality care, such as through savings in manhours cost and more may tap on PDG, which is administered by AIC.

SWIfT study

The Smart Workflow Infrastructure and Technology (SWIfT) aims to improve efficiency in nursing home wards through a comprehensive review of the overall infrastructure design as well as the processes and technologies used.

Five participating nursing homes received reviews and recommended improvements to their layouts and workflows. They were also given suggestions on suitable technological solutions that could be incorporated to improve productivity.

AIC is working with MOH on changes to care model and regulations, as well as to rethink the design of next-generation nursing homes. This is all with the goal of promoting greater process efficiency in the future.

Enhancing cybersecurity

Cybersecurity Awareness Programme

AIC has developed the Cybersecurity Skills and Competency Framework and supported the launch of the Community Care Digital Transformation Plan. To raise cybersecurity awareness, three Cyber Webinars were organised for participants to gain more insights on social engineering, PDPA, and business continuity planning as part of AIC’s Cyber Week.

Open Government Product HealthTech Sprint

AIC staff attended the Open Government Product (OGP) HealthTech Sprint in March 2023 to leverage on a couple of initiatives, such as OGP CheckFirst, FormSG, sgID, and forms.sg to streamline the following processes:

• Senior Mobility Fund (SMF) Applications
• Caregiver Training Grant (CTG) Training Provider Applications and feedback management
• Sector Manpower Quota Eligibility Check and Work Pass Application Form
• Nursing Home Safety Culture Survey